Privacy policy
At TeacherTalk, we take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines the information we collect, how we use it, and how we protect it in accordance with the laws and legal requirements of Queensland, Australia.
Under Queensland law, the collection and handling of personal information is governed by the Information Privacy Act 2009 (Qld) and the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These laws require organisations to handle personal information in accordance with certain principles, such as limiting the collection of personal information to what is necessary and ensuring the security of personal information.
In addition, the Australian Government has released the eSafety Commissioner’s Online Safety Act 2021 (Cth) which includes new powers to protect children online. This Act is relevant to the protection of children’s privacy and online safety and requires organizations to take reasonable steps to ensure that children are not subjected to harmful online content.
Our privacy policy is designed to comply with these laws and legal requirements, and we are committed to protecting the personal information of our users in accordance with the highest standards of privacy protection.
By visiting our website, enrolling into our courses, and using our resources, you are accepting the practices described in this privacy policy.
1. Personal Information We Collect
We collect personal information when you register for an account on our platform, purchase a course, or use our services. The types of personal information we collect may include:
- Name
- Email address
- Age or date of birth
- School or educational institution
- Payment information
- User preferences
- Other information relevant to your use of our platform and services
We may also collect non-personal information such as usage statistics, device information, and IP addresses.
2. Use of Information
We use the personal information we collect to:
- Provide our services and courses to you
- Improve and customize our platform and services
- Communicate with you about your account and our services
- Process payments and transactions
- Comply with legal and regulatory requirements
We may also use your information for marketing purposes, such as to send you promotional emails or newsletters, but only if you have given us your consent to do so.
3. Disclosure of Information
We understand the importance of protecting personal information and completed course work of our users. This policy outlines how we share this information with third parties, and how we comply with the Privacy Act 1988 (Cth).
We may share personal information with third parties where it is required by law and where it is necessary for the purposes for which it was collected, such as for the following purposes:
- To provide educational services, such as tutoring or coaching, to students
- To comply with legal obligations, such as reporting child protection concerns
- To process payments for services provided
We reserve the right to use completed course work and share completed course work with third parties. We make every effort to de-identify students on their coursework which we provide to third parties and only share completed course work with third parties where required by law and where necessary for the purposes for which it was collected such as:
- To provide educational services, such as tutoring or coaching, to students
- To reflect on prior learning and to inform teaching practices
- To evaluate and improve our educational services
- To share with other educators or students for collaborative learning purposes
- To demonstrate student achievement to parents, guardians, or other interested parties
- To demonstrate the effectiveness of our educational program
- To provide examples of student work to other students or educators
- To comply with legal obligations, such as reporting child protection concerns
- To conduct research and analysis related to education
- To market our courses
By using our educational services, users consent to the sharing of personal information and completed course work with third parties for the purposes outlined above.
4. Protection and storage of Information
We take appropriate measures to protect the personal information we collect, including:
- Using secure servers and encryption to protect data
- Limiting access to personal information to authorized personnel
- Regularly monitoring our systems and processes for vulnerabilities and threats
Despite our efforts to protect your personal information, we cannot guarantee the security of any information you disclose online or any coursework you complete online or elsewhere.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us as long as required to fulfil our obligations as a non-accredited education provider.
5. Collection and handling of Sensitive information
Sensitive information is personal information such as health information and information about racial or ethnic origin that is generally afforded a higher level of privacy protection.
In order to comply with our obligations under Australian law, we may collect sensitive information on behalf of the Australian Government, including your language background, citizenship status, status as an indigenous Australian, disability status and health information.
We only collect sensitive information where it is reasonably necessary for our business functions and you have consented, or we are required to do so by law.
By using our educational services, children and their parents or legal guardians consent to the collection, storage, and use of sensitive information for the purposes outlined above.
6. Access and Correction
You can access and correct your personal information at any time by logging into your account or contacting us. We may require identification to protect your personal information and may charge an administrative fee for this service.
7. Cookies
We value the privacy of our users and are committed to protecting your personal information. As part of our commitment to providing a personalized and efficient experience, we use cookies on our platform. Cookies help us remember your preferences and provide a more efficient and personalized experience. We use session and persistent cookies and third-party cookies for analytics and advertising. We also use third-party cookies, which are cookies that are set by a domain other than our own, such as Google Analytics. These cookies are used to provide analytics and advertising services. Users can accept or reject cookies in their browser settings. By accepting cookies, you agree to this policy. By rejecting cookies, you accept any impact this may have on your user experience.
8. Changes to this Policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on our platform and will be effective immediately upon posting.
9. Consent
By using our platform and services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.
10. Kajabi and Amazon Web Services (AWS)
We use Kajabi for some of our online forms and functionality. Kajabi uses AWS. We are not responsible for the privacy, security practices or content of the Kajabi website or AWS.
Kajabi may collect, use and disclosure your personal information in different ways to TeacherTalk. Please refer to Kajabi’s privacy policy for more information.
Kajabi and AWS is subject to both Australian and overseas laws that may require the disclosure of your information (in limited circumstances) to government authorities here and overseas.
11. Third-Party Sites
Websites, apps, videos (embedded or direct links), or other content (each a “Linked Site”) to which we link that are not operated by us. Linked Sites have their own personal information collection and use practices, and we are not responsible for those practices. We encourage you to read each Linked Site’s privacy disclosures to understand how your personal information is processed.
12. Privacy policy complaints and enquiries
If you have any questions or concerns about this policy, please contact us.
